Terms of service


1.1 By "online" contract we mean the distance contract having as its object the purchase of goods and / or services stipulated between the company Rime Craft Distillers Srl, based in Galleria G. Matteotti 9, Venice - VE hereinafter referred to as "Supplier", registered in the register of companies of Venice and PI 04482140276, and a consumer customer or a professional customer, as part of a distance sales system organized by the Supplier which, for this contract, uses only Internet technology. All contracts, therefore, will be concluded directly through access by the customer to the website corresponding to the address http://www.rimecraftdistillers.it

1.2 For consumer customer, hereinafter referred to as " Consumer ", only the natural person who concludes the contract for purposes not related to any entrepreneurial or professional activity carried out.

1.3 By professional client, hereinafter referred to as "Professional", we mean the subject, natural person, public or private legal person, unrecognized collective body with autonomous legal subjectivity, which in concluding the contract acts within the framework of its professional or entrepreneurial activity.

1.4 By "Customer", we simply mean the buyer generally understood, be it Consumer or Professional.

1.5 For "Courier" s' means the company appointed by the Supplier to physically move the ordered goods from the Supplier's warehouse to the address specified at the time of the order by the Customer.

1.6 "User" means the subject, natural person, who accesses the website http://www.rimecraftdistillers.it via browser

2.1. The contract stipulated between the Supplier and the Customer must be considered concluded with the acceptance, even if only partial, of the order by the Supplier itself. This acceptance is considered tacit, unless otherwise communicated to the Customer in any form.

The latter, by placing an order in the various ways provided, declares to have read all the information provided to him during the purchase procedure and, consequently, to fully accept the general and payment conditions transcribed below.

2.2 It is strictly forbidden to insert false and / or invented personal data in the data collection forms, necessary for completing the order. It is also forbidden to enter data of third parties or make multiple registrations relating to a single Customer. The Supplier reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all Customers.

2.3 Users of the rimecraftdistillers.it site declare to be of age according to their legislation. applicable. If there is no legislation in this regard, you must be at least 21 years old.

2.4 The Customer, once the online purchase procedure has been completed, will print or save an electronic copy and, in any case, keep these general conditions of sale in compliance with the provisions of articles 3 and 4 of Legislative Decree 185/1999 on distance selling. The forwarding of the order confirmation, therefore, implies full knowledge of the same and their full acceptance.

2.5 Any right of the Customer to request compensation for damages or compensation from the Supplier, as well as to attribute to the the same any contractual or extra-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order.

3.1 All the sale prices of the products present and indicated on the rimecraftdistillers.it site, which constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, VAT is excluded to which shipping costs must be added. These prices may vary at any time without the Supplier being required to give any notice; in any case, once the product order has been placed, it will not undergo any price change. The cost of transport, both national and international, duly highlighted on the appropriate page within the site that the Customer will take care to view before confirming the purchase, is entirely borne by the same. In case of delivery abroad, the Customer will also be responsible for any additional costs due to taxes or fees provided for by the legislation in force in the country of destination.

3.2 The Customer can only purchase the products present inthe catalog at the time of placing the order and viewable online at rimecraftdistillers.it, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be perfectly representative of its characteristics.

4.1 Credit card / Paypal: through this form of payment, simultaneously with the conclusion of the online transaction, all financial information (card number, expiry date, etc.) will not be managed by the IT complex headed by the Supplier but it will be managed in a secure manner via encrypted protocol by the reference Banking or Financial Institution which will charge the Customer the payment of the amount relating to the purchase made.

4.2 In case of cancellation of the order, both by the Customer, as described in the following article 8, and by the Supplier, in case of non-acceptance of the order, the cancellation of the transaction will be requested. Once the transaction has been canceled, in no case can the Supplier be held responsible for any damages, direct or indirect, caused by the delay in the operation.

4.3 The Supplier reserves the right to ask the Customer to send a copy of identity documents proving ownership of the credit card used for payment, if this information is requested by the reference bank or financial institution. In the absence of the required documentation, the Supplier may not accept the order and, therefore, not conclude the contract.

4.4 At no time during the purchase procedure the Supplier will be able to know the information relating to the buyer's credit card, transmitted via secure connection directly to the website of the Banking or Financial Institution that manages the transaction. No computer archive of the Supplier will keep such data. In no case, the Supplier can, therefore, be held responsible for any fraudulent and illegal use of credit cards

5.1 The Supplier will deliver to the Customer, to the shipping address specified at the time of completion of the order, the products selected and ordered, in the manner specified in this article , through the Courier. The contract is concluded with the delivery of the goods by the Supplier to the Courier. For this reason, the Supplier will not be liable in the event of failure or delay in delivery or total or partial damage to the goods themselves. Only the Courier who made the shipment will be responsible.

5.2 Upon delivery of the goods by the Courier, the Customer is required to check:
- that the quantity of the goods ordered corresponds as indicated in the transport document;
- that the packaging is intact, not damaged or wet or, in any case, also altered in the closing materials.
Any damage must be immediately reported to the courier who makes delivery. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what was delivered.

5.3 At the time of the order, the approximate delivery times for the products ordered are indicated. These estimated times may be subject to changes, which will be promptly communicated by the Courier. The Courier determines that delivery times will never exceed those provided for by art. 6 of Legislative Decree 185/99 (30 days from the date of the order and / or from the receipt of payment if available in stock). The aforementioned delivery terms refer to the products in the warehouse at the time of the order.
For an updated list of the guaranteed delivery times provided by the Courier, check the FAQ page, in the section “How is shipping done? ”.

5.4 Delays in delivery. Any delays in the delivery of the goods cannot be attributed or attributable to the Supplier. Nor, in any way, the Supplier can be responsible for damages caused by the Courier, in relation to the delayed delivery of the goods, to the customer or to third parties, meaning the contract perfected with the delivery of the goods to the Courier.

5.5 Non-delivery. If the Courier delivering the goods does not find anyone at the specified address, he will deposit the goods in the warehouse indicated on the card that will be left in place. A second delivery will then be attempted, at the end of which, the goods will be returned to the Supplier. If the Customer requests the Supplier to get back the ordered and paid products, object of non-delivery, he must make a request immediately. Issued to the Supplier company by e-mail eshop@rimecraftdistillers.it

All costs, in addition to the greater damage suffered by the Supplier, will be borne by him.

5.6 Delivery costs. They are charged to the Customer and are clearly and separately explained from the price of the good or service, when placing the order, as already provided for in the aforementioned Article 3.

6.1 For each order placed on rimecraftdistillers.it, the Supplier issues an accompanying receipt showing the list of all items shipped and which is placed in a sealed envelope and sent together with the goods. For the issue of the receipt, the information provided by the Customer at the time of the order is valid. In the case of an invoice request, the Customer can make the request explicit during the order confirmation phase.

6.2 The mismatch between the ordered goods and the delivered ones must be promptly communicated to the Supplier.

7.1 The Customer may only purchase the products indicated in the electronic catalog prepared and in the quantities existing in real time in the warehouse.

7.2 If the goods are not available in stock in the quantities desired by the Customer, the latter may contact the Supplier by e-mail to receive all the necessary information on the product and on the expected time for its supply.

8.1 The Supplier assumes no responsibility for inefficiencies attributable to force majeure and / or unforeseeable circumstances such as accidents, thefts and / or robberies to the courier in charge of delivery, fires, explosions, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from executing the contract within the time and in the manner agreed upon.

8.2 It will also not be liable towards of anyone with regard to damages, losses and costs incurred as a result of the non-execution of the contract for the aforementioned causes, having the Customer only entitled to a refund of the price paid by the Freight Forwarder, solely responsible.

9.1 Pursuant to art. 5 DL 185/1999, if the Customer is a Consumer he has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in this article. It should be noted that this right is reserved exclusively to individuals, to those Consumer Customers who, as defined in Article 1, purchase the goods for purposes not related to and unrelated to their professional activity. The right of withdrawal is not provided for professional customers, natural or legal persons, acting in reference to the purchase contract in a professional context. To exercise this right, the Consumer must express to the Supplier the will to withdraw within 14 working days from the date of receipt of the goods. This communication must be sent by e-mail to eshop@rimecraftdistillers.it within the aforementioned term of 14 days, attaching a copy of an identity document and the completion of the payment, and followed by a confirmation by e-mail with acknowledgment of receipt, sent within the following 48 hours. Once the aforementioned notice of withdrawal has been received, the Supplier will quickly communicate to the Consumer the instructions on how to return the goods intact and in the original packaging, which must take place within the following 48 hours.

9.2 In any case , the right of withdrawal is, however, subject to the following conditions: this right applies to the product purchased in its entirety, it is not possible to exercise withdrawal only on part of the purchased product;
the purchased good must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment), without any lack; this right does not apply to products made to measure or clearly personalized.

9.3 The shipping costs for returning the goods are entirely borne by the Consumer. The goods, up to the certificate of receipt in the Supplier's warehouse, and under the full responsibility of the Consumer. In any case, the Supplier is not liable in any way for damage or theft / loss of goods returned by uninsured shipments.

9.4 The Supplier, in the event of withdrawal, will refund the Consumer the entire amount already paid minus shipping costs, within 14 days from the date of receipt of the goods and, in any case, no later than 30 days from the notice of the Consumer. It will be the responsibility of the Consumer fpromptly provide the bank details on which to obtain the reimbursement (ABI Code - CAB - Current Account - CIN code of the invoice holder).

9.5 The right of withdrawal is totally lost, due to lack of the essential condition integrity of the goods (packaging and / or its contents), in cases where the Supplier ascertains:

the lack of the external packaging and / or the original internal packaging;
the absence of integral elements of the product;
damage to the product for reasons other than its transport.
In case of forfeiture of the right of withdrawal, the Supplier will return the purchased good to the sender Consumer, charging the same shipping costs.

10.1 The Supplier also supplies the products in the catalog to "Professional Customers", resellers, natural persons, public or private legal persons, unrecognized collective entities with autonomous legal subjectivity, which in concluding the contract act within the framework of their professional or entrepreneurial activity.

10..2 In the case of orders of particular importance, the Professional can contact the supplier company directly by e-mail: sales@rimecraftdistillers.it

11.1 All products sold by the Supplier are backed by the official manufacturer's guarantee: minimum validity of 24 months for the Consumer (natural person who purchases the goods for purposes not related to his professional activity); 12 months for purchases made by private or public companies or by natural persons for professional purposes and, in any case, by holders of VAT numbers, as provided for in Article 1. Where a guarantee lasting more than 12 months is specified, the duration indicated. To benefit from the aforementioned guarantee, the Customer must keep the receipt or the accompanying invoice that he will receive at the time of delivery.

11.2. The warranty applies to products that present lack of conformity and / or malfunctions that cannot be found upon purchase, provided that the product itself is used correctly and with due diligence, that is, in compliance with its intended use and as provided in any documentation. attached.

12.1 The Supplier has the right to terminate the stipulated contract by simply notifying the Customer with adequate and justified reasons; in this case, the Customer will be entitled, exclusively, to the refund of any sum already paid. The Customer has the right to cancel the contract within 24 hours of placing the order, promptly notifying customer service via e-mail at eshop@rimecraftdistillers.it. Shipping costs, if already incurred, will in any case be charged to the Customer and the goods, if already sent, must be promptly returned to the Supplier at the Customer's expense.

12.2 The obligations assumed by the Customer hereby contract have an essential character so that, by express agreement, the non-fulfillment by the same of only one of these obligations will result in the automatic termination of the contract pursuant to Article 1456 of the Italian Civil Code, without prejudice to the Supplier's right to take legal action for compensation for further damage suffered.

13.1 The sales contract between the Customer and the Supplier is concluded in Italy and governed by Italian law.

13.2 For the solution of civil and criminal disputes deriving from the conclusion of this distance sales contract, the territorial jurisdiction is exclusively that of the Court in whose district the Consumer has his domicile, if located in the territory of the Italian State. For Professional customers, it is agreed that any dispute will be the exclusive competence of the Court of Venice.

The above general conditions of sale can be modified or updated at any time by the Supplier. These changes are effective from the moment they are published on the rimecraftdistillers.it website and, consequently, will refer to sales subsequent to the change itself.

The Customer declares to be of age and to assume full responsibility for any type of purchase made on the rimecraftdistillers.it site