Terms of service

### SALE OF ALCOHOLIC PRODUCTS IS PROHIBITED TO MINORS (see point 2.3)

**1. SUBJECT OF THE ONLINE CONTRACT AND ITS DEFINITION**
1.1 "Online contract" refers to a remote contract for the purchase of goods and/or services entered into between the company Rime Craft Distillers Srl, headquartered at Galleria G. Matteotti 9, Venice - VE, hereinafter referred to as the "Supplier", registered with the Venice Chamber of Commerce under VAT number 04482140276, and a consumer customer or professional customer, within a remote sales system organized by the Supplier using Internet technology exclusively for this contract. All contracts will therefore be concluded directly through the customer's access to the website at the address http://www.rimecraftdistillers.it.

1.2 "Consumer customer", hereinafter referred to as the "Consumer", refers only to an individual who enters into the contract for purposes unrelated to any entrepreneurial or professional activity that may be carried out.

1.3 "Professional customer", hereinafter referred to as the "Professional", refers to a natural person, legal entity, public or private, or unincorporated collective entity with independent legal status, who enters into the contract in the course of their professional or business activity.

1.4 "Customer" refers to the purchaser in general, whether they are a Consumer or Professional.

1.5 "Courier" refers to the company appointed by the Supplier to physically transfer the goods ordered from the Supplier's warehouse to the address specified by the Customer at the time of the order.

1.6 "User" refers to the individual, a natural person, who accesses the website http://www.rimecraftdistillers.it via a browser.

**2. ACCEPTANCE OF GENERAL TERMS OF SALE AND CUSTOMER OBLIGATIONS**
2.1 The contract between the Supplier and the Customer is considered concluded with the acceptance, even partial, of the order by the Supplier. Such acceptance is deemed implicit unless otherwise communicated to the Customer by any means.

By placing an order using the various methods provided, the Customer declares that they have read all the information provided to them during the purchase process and, therefore, fully accept the general and payment terms outlined below.

2.2 It is strictly prohibited to enter false and/or invented personal data in the data collection forms necessary for order fulfillment. It is also forbidden to enter third-party data or make multiple registrations for a single Customer. The Supplier reserves the right to pursue any violation or abuse legally, in the interest and for the protection of all Customers.

2.3 Users of the rimecraftdistillers.it website declare that they are of legal age according to the applicable legislation. If no such legislation exists, the minimum age required is 21 years.

2.4 Upon completion of the online purchase procedure, the Customer shall print or save an electronic copy of these general terms of sale and retain them in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance sales. The submission of the order confirmation implies total awareness of these terms and their full acceptance.

2.5 The Customer is not entitled to request compensation or indemnity from the Supplier, nor to assign any contractual or extracontractual liability to the Supplier for direct or indirect damages to persons and/or property caused by the non-acceptance, even partial, of an order.

**3. SALES PRICES AND PURCHASE METHODS**
3.1 All sales prices of the products listed on the rimecraftdistillers.it website, which constitute a public offer under Article 1336 of the Italian Civil Code, are exclusive of VAT and shipping costs. These prices may change at any time without prior notice; however, once an order has been placed, the product's price will not change. Shipping costs, both domestic and international, are fully borne by the Customer and are clearly highlighted on the appropriate page within the website, which the Customer is required to review before confirming the purchase. In the case of international delivery, any additional costs due to taxes or duties under the laws of the destination country will also be borne by the Customer.

3.2 The Customer may only purchase products listed in the catalog at the time of order submission and viewable online at rimecraftdistillers.it, as described in the relevant information sheets. It is understood that the image accompanying the product's description may not perfectly represent its characteristics.

**4. PAYMENT METHODS**
4.1 Credit Card/Paypal: With this payment method, at the time of the online transaction, all financial information (credit card number, expiration date, etc.) is securely managed by the Bank or Financial Institution through an encrypted protocol. The Supplier's computer system does not handle or store this data, and the Customer is charged for the purchase amount accordingly.

4.2 In the event of order cancellation, whether by the Customer as described in Article 8 below, or by the Supplier due to non-acceptance of the order, the transaction will be canceled. Once the transaction cancellation is completed, the Supplier cannot be held responsible for any direct or indirect damages caused by the delay in processing the cancellation.

4.3 The Supplier reserves the right to request the Customer to send a copy of identification documents proving the ownership of the credit card used for payment if requested by the relevant Bank or Financial Institution. In the absence of the requested documentation, the Supplier may not accept the order and thus not conclude the contract.

4.4 At no time during the purchase process will the Supplier be able to access the purchaser's credit card information, which is transmitted directly through a secure connection to the Bank or Financial Institution managing the transaction. The Supplier's computer system does not store such data, and therefore the Supplier cannot be held responsible for any fraudulent or unlawful use of credit cards.

**5. SHIPPING AND DELIVERY METHODS**
5.1 The Supplier will deliver the products selected and ordered by the Customer to the shipping address specified at the time of order completion, using the methods described in this article, via the Courier. The contract is finalized with the delivery of the goods by the Supplier to the Courier. Therefore, the Supplier is not responsible for non-delivery or delayed delivery nor for total or partial damage to the goods. The Courier who performed the shipment is solely responsible.

5.2 Upon delivery of the goods by the Courier, the Customer is required to verify:
- that the quantity of goods ordered matches the quantity indicated on the delivery note;
- that the packaging is intact, undamaged, not wet, or otherwise altered, including the closure materials.
Any damage must be immediately reported to the Courier upon delivery. Once the Courier's document is signed, the Customer cannot contest the external characteristics of the delivered goods.

5.3 At the time of ordering, the estimated delivery times for the ordered products are indicated. These estimated times may change, and the Courier will promptly notify the Customer of any modifications. The Courier ensures that delivery times will never exceed those provided by Article 6 of Legislative Decree 185/99 (30 days from the date of order and/or receipt of payment if available in stock). The mentioned delivery times refer to products available in the warehouse at the time of order.

5.4 Delivery delays. Any delays in the delivery of the goods cannot be attributed to or blamed on the Supplier. The Supplier is not liable for damages caused by the Courier in connection with delayed delivery of the goods to the Customer or third parties, as the contract is finalized upon delivery of the goods to the Courier.

5.5 Non-delivery. If the Courier cannot find anyone at the specified delivery address, the goods will be stored in the warehouse indicated on the notice left on the premises. A second delivery attempt will then be made, after which the goods will be returned to the Supplier. If the Customer wishes to have the ordered and paid-for products, which were not delivered, they must promptly request them from the Supplier via email at eshop@rimecraftdistillers.it.

All associated costs, as well as any additional damages incurred by the Supplier, will be borne by the Customer.

5.6 Delivery charges. Delivery charges are the Customer's responsibility and are clearly outlined separately from the product or service price when placing the order, as provided in Article 3.

**6. INVOICING**
6.1 For each order placed on rimecraftdistillers.it, the Supplier issues an accompanying receipt that lists all shipped items and is included in a sealed envelope sent with the goods. The information provided by the Customer at the time of order serves as the basis for issuing the receipt. If an invoice is requested, the Customer may indicate this request when confirming the order.

6.2 Any discrepancy between the goods ordered and those delivered must be promptly reported to the Supplier.

**7. PRODUCT AVAILABILITY**
7.1 The Customer may purchase only the products listed in the electronic catalog and in the quantities available in real-time in the warehouse.

7.2 If the desired quantity of goods is not available in the warehouse, the Customer may contact the Supplier via email to receive all necessary information about the product and the estimated restocking time.

**8. LIABILITY**
8.1 The Supplier assumes no liability for service interruptions due to force majeure and/or unforeseeable events, such as accidents, thefts and/or robberies from the Courier responsible for delivery, fires, explosions, strikes and/or lockouts, earthquakes, floods, and other similar events that prevent, in whole or in part, the fulfillment of the contract within the agreed terms and methods.

8.2 The Supplier is not liable to anyone for damages, losses, or costs incurred due to non-performance of the contract for the reasons mentioned above, with the Customer only entitled to a refund of the amount paid by the Shipper, who is solely responsible.

**9. RIGHT OF WITHDRAWAL**
9.1 Pursuant to Article 5 of Legislative Decree 185/1999, if the Customer is a Consumer, they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without

any penalty, except as provided in the following paragraphs.

9.2 To exercise this right, the Customer must send a written communication within 10 days of receipt of the goods. The communication should be sent by registered letter with acknowledgment of receipt to Rime Craft Distillers Srl, Galleria G. Matteotti 9, Venice – VE, or via email to eshop@rimecraftdistillers.it.

9.3 The right of withdrawal is, however, subject to the following mandatory conditions:
- the right applies to the entire product purchased; it is not possible to exercise the withdrawal right only for a part of the purchased product;
- the purchased goods must be intact and returned in their original packaging, complete with all parts (including packaging and any documentation or accessories);
- the goods subject to withdrawal must be returned in their entirety and not used;
- upon arrival at the Supplier's warehouse, the goods will be examined to assess any damage or tampering not caused during transit.

9.4 The right of withdrawal cannot be exercised if the purchased product is perishable, as in the case of food products or goods that could be altered.

9.5 The right of withdrawal cannot be exercised for products that do not qualify as "standard" and require the Customer's direct request for production.

9.6 If the Customer withdraws from the contract, the Supplier will reimburse all payments received, including delivery costs, without undue delay, within 14 days from the day on which the Supplier was informed of the decision to withdraw from the contract.

9.7 The right of withdrawal does not apply to Customers who purchase for professional reasons, as mentioned in Article 1 of these general sales terms.

**10. LIMITATIONS ON DELIVERY OF ALCOHOLIC PRODUCTS**
10.1 The online sale of alcoholic products is strictly prohibited to minors. Customers purchasing alcohol via the Supplier's website must be of legal drinking age as stipulated by the laws of the country in which they reside. By placing an order, the Customer declares and confirms that they are of legal drinking age in their country of residence.

10.2 The Supplier reserves the right to require proof of age before processing any order that includes alcoholic beverages. If adequate proof is not provided upon request, the Supplier may cancel the order and refuse delivery of the product, with the Customer bearing any related costs.

10.3 Delivery personnel are required to confirm the age of the Customer receiving the alcohol at the time of delivery. If the Customer is unable to prove their age, the delivery personnel may refuse to hand over the alcoholic products.

**11. WARRANTIES**
11.1 The Supplier guarantees that the delivered goods conform to the description on the website and are free from defects.

11.2 The Supplier is not liable for any defects or damages that arise from the misuse, improper handling, or alteration of the products by the Customer.

**12. DATA PROTECTION**
12.1 The Supplier will process the Customer's personal data in accordance with applicable data protection laws. Personal data collected during the ordering process will be used exclusively to process the order and manage the contractual relationship with the Customer.

12.2 The Customer has the right to access, correct, and delete their personal data, as well as to object to the processing of their data, by contacting the Supplier.

**13. FINAL PROVISIONS**
13.1 These General Terms of Sale are governed by Italian law.

13.2 Any disputes arising from these General Terms of Sale or the contract between the Customer and Supplier shall be subject to the exclusive jurisdiction of the courts of Venice.

14. ONLINE DISPUTE RESOLUTION FOR CONSUMER USERS

A Consumer User residing in Europe should be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool.

This tool can be used by the Consumer User to resolve, out of court, any dispute related to and/or arising from online sales contracts for goods and services. Therefore, the Consumer User can use this platform to resolve any dispute arising from the online contract. The platform is available at the following address: [https://ec.europa.eu/consumers/odr/](https://ec.europa.eu/consumers/odr/).